Analysis
Riding out the storm
Date: 01-Oct-08
Virtuoso CEO Matthew Upchurch reveals how providing a 'Return on Life', plus the ability to offer expert guidance, is helping luxury travel agents overcome a hard economic climate.
Service is resumed
Date: 01-Aug-08
Virtuoso CEO Matthew Upchurch urges luxury travel agents to beat the current economic slowdown by serving the affluent - rather than rich - and reclaiming their status as experts.
Shanghai success - latest from China
Date: 01-Aug-08
A focus on how luxury in China is rapidly changing was just one of the many debates at this year's Asia Luxury Travel Market in Shanghai. Alyson Cook recounts highlights of her visit.
10 things every agent ought to know about ... Maximising website potential
Date: 01-Aug-08
While nothing can replace face-to-face client relationships, a website can provide a great way to show what your agency offers.
How luxury clients' needs are changing
Date: 01-Aug-08
Uncertain times won't lead to a downturn for the luxury market, but there will be a shift in travel patterns, say two major surveys. Alyson Cook exclusively reveals their conclusions.
Trumping the web
Date: 01-Jun-08
Virtuoso's CEO Matthew Upchurch urges travel advisers to build personal relationships with clients in a bid to beat the Google generation's quest for luxury travel information.
